[Jean takes a deep breath and squares her shoulders.] First of all, you're the reason inmates have so little control, so don't lecture me about it.

Second - the point would be to greet them. One on one, ideally. Knock on their door and try to make them feel safe. Try to explain to them what's happened. If they don't want to hear it, if we're doing more harm than good, they can kick us out.